You have some big ideas about how to improve a situation, but it's not going to happen unless you get everyone on board first. Resist the urge to list what's wrong or harp on past mistakes. It makes people defensive and could turn them against you. Instead, present a rough sketch of your plan—a very rough sketch—with plenty of empty spaces where people can add their input. By asking them for their ideas and opinions, you create a collaboration where they feel like they're contributing. Not only will you win their cooperation, they may even surprise you with some innovative thinking of their own.